Lead Return Policy
We always strive to provide the best quality leads for our Leads Up AI clients, but unfortunately, invalid leads fall through the cracks occasionally. When this happens, you can return invalid leads within 7 calendar days of receiving them.
Window to return
7 days
Calendar days from when the lead was delivered
Processing time
Up to 2 days
Business days, once we have your documentation
If granted
Full credit
The price of the lead, back on your account balance
Final Sale & Club Leads are non-refundable
Leads designated "Final Sale" or purchased in "Leads Up Club" are sold on a non-refundable, non-replaceable, and non-creditable basis, regardless of outcome. The only exception is willful misconduct by Leads Up AI. If you are unsure whether a Lead is Final Sale or a Leads Up Club Lead, contact us before purchase — once purchased, the designation is binding.
Reasons a return can be granted
Wrong Lead Type
If you receive a Lead where the property type, location, or other bid criteria do not align with the bid the Lead was delivered to.
- Example #1 - You receive a Lead that is actively listed for sale with an MLS number, but your bid was for Single Family Off-Market with High Motivation — that Lead would be eligible for return.
- Example #2 - You receive a Lead that is a mobile home on a rented plot, but your bid was for Residential Off-Market — that Lead would be eligible for return.
- Example #3 - You receive a Lead that is in California, but your bid was for Texas — that Lead would be eligible for return.
Off-Market Lead Returns — Active MLS Listing "For Sale"
If the property is actively listed "For Sale" on the MLS when the Lead is delivered and has a listing agreement, the Lead will be refunded. Please provide a link to a website (Zillow, County Assessor, etc.) that displays the property listing or any further information in your refund request.
If the property is not listed on the MLS and the property owner is an agent/realtor, that is a valid Lead that will not be refunded. Further, if a property is actively listed "For Rent" on the MLS, that will not be refunded.
Note: This refund reason does not apply to the Lead type "Motivated Residential MLS-Listed".
Required documentation: A link to a current public source (Zillow, MLS, county assessor, or equivalent) showing the property's location, type, or status as of the Lead delivery date.
Wholesaler Lead
Wholesalers typically have the property under contract for assignment and are not the actual property owners. We will verify that the Lead came from a wholesaler. Please provide any detail you believe is relevant to expedite the process — for example, evidence the submitter is openly marketing the property to other buyers, or is not on recorded title.
Required documentation: Any evidence supporting the wholesaler claim (marketing posts, assignment contracts, title records showing a different owner, or similar).
Duplicate Lead
If you received more than one version of the same Lead — defined by property address — through Leads Up AI within the prior three hundred sixty-five (365) days, you should return all duplicates aside from the original Lead. Duplicates against Leads sourced outside of Leads Up AI are not eligible.
Required documentation: The Lead ID of the duplicate(s) within your Account.
Not the Property Owner
The person who submitted the Lead form does not own the property, nor do they have authority to sell the property.
Required documentation: A link to public title or county assessor records showing the current owner of record, or other objective documentation demonstrating the submitter's lack of ownership or authority.
Invalid Contact Information
The phone number and email listed in the Lead are invalid, and you cannot locate another phone number for the seller. Both the phone number and the email address must independently fail for this category to apply — a Lead with at least one working contact channel is reachable and is not eligible under this Section.
This category also applies where the Lead Name contains profanity, the names of celebrities or historical figures, the property address is a landmark or public property, or the information entered is otherwise nonsensical.
"Invalid" means:
Phone numbers that are disconnected, reach the wrong person (someone with no relationship to the property), or are clearly non-functional; and email addresses that hard-bounce, return a non-deliverable response, or otherwise demonstrably fail to deliver.
Soft bounces, full-mailbox responses, "no reply" responses to delivered emails, and "the seller doesn't want to talk to me" responses do not qualify under this Section.
Required documentation: Call logs showing the disposition of each call attempt with timestamps; a screenshot of the email bounce or non-deliverable response; for nonsensical or fabricated Leads, a screenshot of the Lead and any supporting public records.
Other
If your reason for disputing a Lead is not listed above, please provide supporting documents (call recordings, email and text screenshots, tax records, etc.) and as many details as possible to support why a return should be granted. Without context and documentation, returns submitted as Other will not be reviewed or processed. Requests under this Section are reviewed case by case in Leads Up AI's sole discretion.
Replacement Request
Submit your replacement request using the form below. By submitting your request you agree to the following: Privacy Policy, Refund Policy, Terms & Conditions, and Lead Purchase Agreement.